Frequently Asked Questions
What types of health screenings does Diagnosify offer?
We offer a comprehensive range of health screenings to check various biomarkers related to thyroid function, hormone levels, cholesterol, and many more.
How do I order a health screening kit?
Simply visit our website, select the test that suits your needs, and follow the checkout process. We will send your kit directly to your home with all the instructions included.
Is it necessary to visit a clinic to use the screening kit?
No clinic visit is required for our Capillary blood tests. Our capillary blood kits are designed for easy at-home sample collection. Follow the provided instructions, and post your sample to our partnered laboratory using the prepaid mailer. For Venous blood tests, you will have to organise a professional to take a venous blood sample.
How do I send my sample to the laboratory?
After collecting your sample, use the prepaid envelope included in your kit to mail it directly to our partnered lab. For best delivery times, take your blood test/sample and then post between Monday & Thursday.
How long does it take to get results?
Once the lab receives your sample, results are typically processed and emailed to you within 2-5 business days depending on Blood Test/Sample requested.
How are my results delivered?
Your confidential results will be sent to you via email, or you can access them through our secure online portal.
What should I do if I have abnormal results?
If any of your results are outside the normal range, we recommend consulting with a healthcare professional for further evaluation and advice.
Is my personal health information kept confidential?
Absolutely. Diagnosify takes privacy seriously. All personal health information is handled in accordance with HIPAA regulations and is only shared with the necessary medical personnel involved in processing your test.
What is the refund policy for unused kits?
If you have an unused kit that you wish to return, please contact us within 30 days of purchase for a refund, minus shipping and handling fees.
Can I use my insurance to pay for the screenings?
Currently, Diagnosify does not process insurance claims. However, you can use HSA/FSA cards at checkout.
Who checks the results?
A Nurse and or Doctor will review the results.
How old do you have to be to take a blood sample for analysis?
18 years and over.
Does Diagnosify use British Laboratories?
Yes, Diagnosify uses Inuvi, a company based in Gloucester, England.
Can I test my pet’s blood for analysis?
No, tests are only for human use.
Is there a use by date on the test kit?
Yes, there will be a use by date on each test kit.
What is the difference between finger prick and phlebotomy blood test?
A phlebotomy blood sample ( also known as venous) is where the blood is collected from a vein. A finger prick blood test ( also known as capillary) from the finger using a lancet that pricks the finger with a small, sharp needle. Both phlebotomy and finger prick blood samples are accurate ways of measuring your body’s key biomarkers. Historacally, most blood analysis has been conducted using samples from taken from a vein. However, finger prick blood testing has long been used to meaasure glucose levels when monitoring diabetes throughout the world and also capillary blood testing is used in neonatal units for young babies. Many health care organisiations are now looking towards finger prick collection as it can be done remotely and is, therefore, more efficient and convenient. Data research undertaken in collaboration with the university of the West of England found there to be little difference between venous and capillary sample types.
What is a Biomarker?
Bio markers are a naturally occurring molecule, gene or characteristics of by which a particular pathological or psychological process, disease etc can be identified.
Contact us with any additional questions you may have. Were here to support your health journey every step of the way.
Cancellations and Refunds
Your Right to Cancel
Before Dispatch:
You may cancel any order within 30 days from the date of the order confirmation email and receive a full refund, provided your testing kit has not been dispatched.
After Dispatch:
If you cancel after your testing kit has been dispatched, a charge of £6 (including VAT) will apply. This charge covers the non-reusable kit and will be deducted from your refund.
Exceptions:
Cancellation rights do not apply if you have already:
Used the sample collection service at a clinic, laboratory, or at home.
Failed to attend a confirmed phlebotomy appointment.
Send your sample to the laboratory.
Allowed the 30-day cancellation period to expire.
How to Cancel:
Please send your cancellation request by email to ben@diagnosify.co.uk, mentioning your reason for cancellation is optional and does not affect your right to cancel.
Email cancellations are effective from the date the email is sent. Ensure your email is sent before midnight on the last day of the cancellation period.
Refunds:
If eligible for a refund, we will process it within 10 working days using your original payment method. Additional postage costs are non-refundable.
Alternatively, we may offer a gift card. Gift card terms and conditions apply.